FAQs - Sales

Why are your prices so low?
Domain registration and web hosting prices have dramatically gone down during the last six years. We are simply keeping our prices competitive for the benefit of our customers. Rest assured low price does not equate to inferior hardware nor poor service.

Do you issue official receipts?
Yes. Please contact the billing department.

How long has been Web.com.ph in the business?
Web.com.ph was incorporated in March 2006.

Can I upgrade my hosting plan at any point in time?
Yes, please contact sales department for the upgrade quotation.

What are the payment methods?
PayPal: Visa, MasterCard, and American Express
Bank Deposit: MetroBank, Bank of the Philippines Islands (BPI), Banco de Oro (BDO), UnionBank and EastWest Bank
Pay cash or check in our office.

Is the credit card payment method secure?
Yes, PayPal is the largest and safest credit card payment processing company in the internet. Please go to paypal.com for more information about their security standards and practices.

Do you accept Purchase Orders?
Yes. Please send the P.O. to the sales department.

Do you bid on corporate or government web hosting contracts?
Yes. Please contact the sales department and provide more info about the bidding.


FAQs - Domain Names

What are Domain Names?
Domain names are used to locate websites and/or email in the internet. It is your unique address online.

What's the difference between .com, .net, or .org?
Generally, .com and .net are for commercial companies while .org are for non-profit organizations.

What are .ph domains?
Basically, .ph domains are for companies or organizations located in the Philippines. If the .com or .net domain you want is already taken, it is probably available with a .ph extension. Having a .ph domain readily shows your audience that you are an entity from the Philippines.

Why are .ph domains more expensive?
The .ph domains are priced just like most country-level domain names. Rather, it is the .com which has priced itself too low.

Do I get full ownership of the domain?
Yes. You will be given complete control and access through our Client Portal.


FAQs - Web Hosting

Do I need Web Hosting?
A domain name without web hosting is like a business without an office. You will need web hosting to upload your website and for sending/receiving emails.

Why are there two kinds of web hosting plans only?
Our customers have different web hosting needs. The Personal Hosting is mainly for individuals, students, or websites for testing and development - which are not critical. The Business Hosting, on the other hand, is for micro-small-medium enterprises, government agencies or branches, schools and corporations.

What is Disk Space?
It is the allocated room you will be occupying our server.

What is Monthly Transfer/Bandwidth?
It is the amount of data moving in and out of our server due to your website. The number of visitors in your website and email usage will determine your bandwidth consumption.

What are Sub-Domains?
Sub-Domains are domain name extension placed at the beginning of the domain name. For example, store.mydomain.ph is a sub-domain of mydomain.ph and 'store' being the sub-domain extension. You are allowed to create unlimited sub-domains in our web hosting as long as you do not exceed your hosting plan's disk space allocation.

What are Email Accounts?
It is the email address associated with your web hosting account. You are allowed to create 5 email accounts for the Personal Plan and no limit on email accounts for Business Plans, as long as you do not exceed your plan's disk space allocation.

What is a MySQL Database?
MySQL is an open-source database. It is used to store information and serve dynamic data for your website. You are allowed to create unlimited number of databases in all of our web hosting packages as long as you do not exceed your plan's disk space allocation.

What happens if I exceed my disk space allocation?
We will request you to upgrade to next bigger hosting plan and credit your account with the remaining unused portion. Or, you may simply delete unnecessary files to lower disk space usage.

What happens if I exceed my bandwidth limits?
Your hosting account will be suspended whenever the bandwidth limit is reached. It will be unsuspended on the first day of the next month. We highly recommend upgrading your hosting plan to provide ample bandwidth allocation for your website.

What is CGI-BIN/Perl/PHP/SSI/Python?
These are programming languages available in our web hosting service and a requirement for creating dynamic websites.

What is CPanel?
CPanel is a popular web-based control panel used to administer and/or manage your web site. All the facets in controlling your web site are available in CPanel like file management, logs, databases, email and so on.

What is Web Mail Access?
It is the ability to check email using your web browser.

What is FTP Access?
It is the ability to upload files to your web hosting account using the FTP protocol. Using FTP is faster uploading compared to CPanel's file manager.


FAQs - Web Design

Do you offer web design services?
No. We are primarily a domain registration and web hosting service provider.



Please visit http://clients.web.com.ph/knowledgebase.php for more FAQs.